Corporate executives like playing a game that I call King for a Day.
They quiz automotive industry experts to inquire what they would do if they had
the reins of a major corporation for one day. A popular topic of discussion is
General Motors. Of course, most of the changes required to turn an organization
around take months and years to complete. But its fun to play.
Like a close family member in need of correction, an intervention
is needed before corporate raiders like Carl Icahn, Kirk Kerkorian or Rupert Murdoch
swoop in to feed on this plentiful company and its valuable assets.
After years of stalemates and brief skirmishes, several clear battle lines exist
within GMs internal struggle for profitability, efficiency and global competitiveness.
With a clear strategy, executed to perfection, GM can avoid being chopped into
pieces by corporate raiders or further devalued by Wall Street. After years of
taking its production suppliers to task on pricing, quality and delivery, GM needs
to examine other avenues to increase its overall profitability.
Battle #1: The Products
GMs myriad of non-descript cars, trucks and minivans are losing market share
at an alarming rate. The automakers current product lineup lags far behind
Honda, Toyota, Ford and DaimlerChrysler, according to recent clinic results. According
to some of these external clinics, consumers complain of plastic interiors,
questionable materials usage and poor design execution when compared side-to-side
with competing models.
The Volkswagen Beetle, Audi TT Coupe, Honda Odyssey and Nissan Xterra are design
home runs that GM should use as prime examples of excellent design
execution. With very few design hits in its own portfolio, GM should
actively recruit the brightest stars from European and California design studios
and let them have free reign over product design and execution.
Battle #2: The Unions
As we enter the 21st century, the role of labor unions is quite different than
at their inception. With UAW labor rates in the $18-$25/hour range and generous
benefits packages, GM is under intense union pressure to maintain these labor
rates, increase worker job security and provide a high-level of worker satisfactionor
else. The threat of union strikes, and the associated severe financial damage,
are the reasons that little movement has been made on workforce profit improvement.
The first approach should involve a co-developed business realignment plan involving
the associated unions and GMs labor relations boards. A new tier of wages/benefits
for new employees (in the $10-12 range), flexible job security provisions based upon corporate profitability, and individual employee performance reviews are desperately needed items. The
old tier of employees could be unaffected by this new contract for new GM blue-collar
employees.
Without this type of restructuring, the automaker will not be able to be a profitable
entity over the long term. A fundamental change is needed to increase the companys
competitiveness in the new global marketplace. Without this change, a very bloody
battle could ensue involving transferring total vehicle assembly to outside suppliers
and transforming GM to a sales/marketing entity instead of vehicle assembly company.
A transformation of this type would eliminate thousands of high-wage union jobs.
Negotiation is the preferred avenue for all parties involved.
Battle #3: The GM Dealer Body
After resisting efforts to consolidate and streamline its dealer base, GM is re-evaluating
ways of increasing profits through its distribution channels. The advent of Internet
car buying and the eventual industry shift to direct-price negotiation (vehicle
manufacturer direct to the consumer rather than through new car dealers) is leading
many industry experts to spell an end to car/truck dealerships as we know them
today.
Instead of being the point of sale, dealers may evolve to become vehicle delivery
and maintenance organizations. With millions of dollars invested in each GM dealership,
dealer owners are sure to put up legal roadblocks and lobby Washington hard on
this fundamental industry shift. Dealer consolidation is needed and more corporate
profits can be realized from direct sales to consumers, instead of through traditional
dealerships.
Battle #4: Internal Global Strategization
During the past few years, GMs competitors have moved swiftly and gobbled
up prime properties in the global automotive market. Ford scooped up Volvo and
Land Rover (pending approval), and deepened its stake in Mazda. After its stunning
merger, DaimlerChrysler has taken a controlling interest in Mitsubishi and is
on the prowl for more acquisitions in Asia and Europe.
GM countered these moves by engaging in a limited stock swap deal with Fiat that
has many industry analysts puzzled: Why a partial share when a full-fledged acquisition
was expected? More puzzling is the strategic fit: Why Fiat? Many of Fiats
car lines in Europe compete directly with GMs Opel division.
Although Fiat is strong in the emerging markets of Eastern Europe and South America,
other acquisition targets presented GM with better product line and regional opportunities.
The automaker has taken deeper stakes in Suzuki, Fuji Heavy Industries (produces
Subarus) and Saab, but its overall global plan seems to be lacking in regard to
its overall product lineup and regional market strategies. Too much competition
between GMs internal divisions and a lack of synergistic opportunities are
the prime reasons why these recent moves dont make sense.
GMs next acquisition targets should be Daewoo and BMW.
Battle #5: Salaried Workforce
As the largest corporation in the world, GMs total workforce is in excess
of 388,000 people. A large percentage of the costs associated with this workforce
is layer upon layer of white-collar bureaucracy. The elimination of GMs
internal product redundancies and the associated related layers of management
could streamline its corporate ranks. It is not a popular concept by any stretch
of the imagination but a necessary evil, given the slimmer profiles of Ford and
DaimlerChrysler when compared to GMs organizations.
In order to expand its global market share and increase its overall profitability,
drastic measures are called for. By 2010 GM should:
Have consistent global market and product strategies in all regions.
Be selling all of its vehicles via direct interface with the consumer.
Deliver superior vehicle maintenance service to consumers via its revamped
dealer organization.
Consolidate its brands to core vehicles and market segmentsstop competing
against itself.
Have a slimmed down but competitive salaried/hourly workforce with industry
average wage and benefits packages.
But thats just one persons opinion
or is it?