One of the best business books is The Discipline of Market Leaders: Choose Your
Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy and Fred
Wiersema. It appeared in 1997, and is still viable. Essentially, the authors argue
that for a company to be successful, it cant be all things to all people.
There are three basic value propositions: price, technology, and customer service.
The authors maintain that any company that plans to be successful should concentrate
on being superb in one of those three areas. (A second can be addedbut forget
about the third.) Still, it seems that there are too many companies that are taking
a half-assed approach because they are trying to cover everything. Mores
the pity for them.
Michael Treacys new book, Double-Digit Growth: How Great Companies Achieve
ItNo Matter What (Portfolio; $27.95), may prove to have the same sort
of enduring value as The Discipline of Market Leaders. Treacy maintains that
there are too many companies who arent thinking sufficientlyand
methodicallyabout what it takes to grow profitably. He suggests that companies
that decline in their markets are victims of their own actions or lack thereof:
the degeneration of a major company is more often a case of self-destruction
than of being lapped by a newer business model. Most decaying enterprises are
brought down by their own managers, yoked to wishful thinking and dumb tactics
that fail to deliver growth. Theyre doing what theyd like
to think is right. Reality is otherwise.
Treacy has six principles for double-digit growth: Spread the risk (have multiple
initiatives going at all times); Take small bites (lots of small growth areas
leads to an overall big growth); Balance your strategy (think and, not or);
Commit to superior value (Nothing stops growth faster than an inferior
value proposition); Expand growth capabilities (make sure there is the
organizational wherewithal to grow); Manage for growth (everyone should be focused
on it). Simple to say. Difficult to do. Which is probably why the great are
few and the mediocre are many. Treacys observations tend to be common
sense spoken aloud. (Yikes!) While he maintains that it is useful for a company
to hang on to its customer base, he also admits, If there ever were any
customers who would never abandon you for a competitors productas
we all were told at our fathers kneethey are nowhere to be found
today. Sentimental loyalty doesnt exist. Even loyal customers are
looking for a better value proposition. And if you are going to keep those customers,
then youd better provide it. The same holds true for acquiring new customers:
If you want to build market share, your company must make sure potential
customers are aware of your superior proposition. Which, of course, assumes
that you have a superior proposition.
Too often, there are too many people who are decrying this condition or that
for why they arent successful. But what these people fail to do is to
take a close look at what they are offering to the marketbe they products
or servicesand asking themselves whether it is truly best-in-class from
the standpoint of customers perceptions. If its not, then they have
a problem. And while this problem may be temporarily ameliorated by, say, throwing
cash at the customer, in the long runwhich nowadays is comparatively shortthe
customer will migrate to the best value.
As Treacy observes of corporate managers, Dont they realize that
growing is a choice to succeed and not growing is a choice to fail? The
choice is yours.