It wasnt all that long ago that Detroit talked of the Japanese
as though the collective Japanese auto manufacturers were some sort of Godzilla
laying waste to the highways, byways and American marketplace. They seemed indomitable.
But things changed. And recently, GMs vice chair Robert Lutz said that
so far as hes concerned, the Japanese that he thinks about
consists of just two companies, Toyota and Honda. If we were to think back to,
say, the 1980s and early 90s, there was another company that was keeping
the people in Detroit up late at night: Nissan. But then, almost imperceptibly,
it dematerialized, in effect. The vehicles that it produced after the first
Altima and before the Xterra werent all that remarkable. Its Infiniti
brand was almost absent. And then it became known that financially, Nissan was
in the Stygian stuff. But recently, with products like the current Altima, the
returned Z, and the Infiniti G35s, Nissan is clearly on the road back to relevance
in the U.S. marketplace.
What happened is the subject of a just-published book by David Magee, Turnaround:
How Carlos GhosnRescued Nissan (HarperBusiness). Magee opens his book in Canton,
MS, where the company started building a $930-million, 2.5-million ft2, 250,000-unit
plant in April 2001. In June 2002, while the plant was still being built, Ghosn,
president and CEO of Nissan, announced, Building products that meet the
needs of the North American market is a vital ingredient to profitable growth.
They were upping the ante by $500-million, adding a million square feet and
150,000 units to the plant in process. Production will start in the spring of
2003. Trucks, sport utes, and carsboth Nissans and Infinitiswill
come out of the plant. As people who are familiar with assembly plants know,
Nissans Smyrna, Tennessee, plant has led the Harbour Report productivity
study for the past eight years. I can only imagine that the new facility will
be good. Very good.
But as Magee points out, at the end of the 90s Nissan was $22-billion
in debt. Renault took 36.8% of the firm in March 1999 for $5.4-billion. Ghosn,
who had come to Renault from Michelin, was named Nissans COO. In October
of that year, Ghosn announced the Nissan Revival Plan (NRP), a three-year turnaround
plan that he was committed to in more than a superficial way: He publicly announced
that if the company wasnt profitable within the three-year period, he
and the rest of the companys Executive Committee would resign. Magee writes,
Nissan was not only profitable in fiscal year 2000; the company posted
its highest profits in corporate history.
So what is behind it? The answer, Im afraid, is nothing that you dont
already know. One part of it is commitment. Commitment at the top. Commitment
through the organization. And if there isnt commitment, then the uncommitted,
no matter at what level, need to go. Another part is the use of cross-functional
teams. In the case of Nissan and Renault, there were two distinct cultures,
so by forming teams, the necessary inputs could be realized. (The NRP was based
on the input of 200 direct people who were given three months to make recommendations.)
And a key part is execution: Magee says that Ghosn believes that people should
spend 95% on execution and 5% on planningwhich I suspect is a slight exaggeration.
Since NRP was accomplished, another initiative, Nissan 180 (one million additional
sales by the end of FY 2004; 8% operating margin; zero net automotive debt),
is underway.
In a speech at Stanford University in Nov. 2002, Ghosn told the assembled that
he has three recommendations for those who would like to become CEOs: (1) Remain
open to opportunities. (2) Listen to the counsel of others...but
do not be overly influenced by others. (3) Begin now to affirm your
values. Nothing there that you dont know. You just have to dedicate
yourself to making it happen.