In a short 18 months, external perceptions of the Ford Motor Company have changed
so drastically that one can hardly say that it is the same company. That will
be the subject of great historical debate in the industry that was partly invented
by this company more than 100 years ago. The subject of what to do next will be
no less debated. Fords current state of affairs began before Jacques Nasser
took the helm and will likely be difficult to redirect now that hes gone.
Now ex-Ford chief Alexander Trotman and his team devised a plan to propel Ford
past GM in market share called Ford 2000, which hardly anyone remembers
today. But the matrix structure of this reorganization was significant as a precedent
for the type of changes that are likely to work next.
But first things first. Once there is a plan, structure will follow, not the
other way around, like last time. Nassers early days were successful because
they were marked by one key characteristic: they set priorities for the rest
of leadership in the company. His Friday emails to the company managers and
staff which highlighted the activities of the week at the top pulled the company
together in a way that it had not been done before. But the amount of change
engendered by this era in Ford history was small by comparison to what had occurred
earlier and what is likely to occur now. The reason is simple. To paraphrase
one of BMWs key managers during the development of the current 3-series
project, It is hard to change a company that is not on its knees.
In other words, if you are at the top of your game, it is difficult to justify
major changes. A good company will respond to crisis with changes needed to
put it back on track. A great company anticipates the need for change before
it is required.
As Bill Ford, Jr., steers the company back to basics, what will the successful
scenario look like? Leverage your strengths would be a good first candidate
and learn from the past. Ford is the worlds leading truck manufacturer.
The F-series story could become the best internal case history for the company
to focus on at this hour of need because it illustrates, simultaneously, Ford
at its best and Ford in need of improvement. The current model of the F-series
began with a skunk works market research effort by one key insider and one consultant,
who were ultimately ignored by the company bathed in the success of the F-150
after its launch. This is no way to boost morale in any organization. And morale
has suffered at Ford for a long time
For years, middle managers at Ford have been asking, Faster, better,
cheaperwhich is number 2? As the ranks shrank at Ford and fewer
people did more workoften with little direction from the topmany
middle managers stepped up. And they will again. But to waste their efforts
now would be tragic.
With the unchallenged success of the financial side of Fords business
during the last decade, it seemed easy to forget what business the company was
in. Ford quality was never equal to Honda or Toyota. The history of problem
launches at Ford goes back much farther than just the current problems with
the Thunderbird (e.g., the old Taurus). It has taken so long for this car to
come to market that it has become a symbol of what is wrong at Ford. In the
end, only product matters. Concentrate on product and the rest will follow.
Ford needs to go back to what made the company a contender for the worlds
largest and most profitable car company. Start with the F-150 and make this
flagship product the symbol of Fords remaking in this decade. Bill Fords
championship for the environment can be incorporated into this product plan.
Internal platforms can propel a company to great successes and they have the
wonderful property of capturing the imagination of both the buying public and
all company employeesnot just a few engineers with better ideas. That
is how to leverage a strong corporate culture, and that is what Ford and many
other companies need to do today. Zero percent financing wont do the trick.
Great products and zero defects will.