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If nothing is done to return semi-autonomy to each automakers divisions,
to build and fight to maintain an image for each brand, and to restore character
to American vehicles, the Big Three will quickly fall below 50% market share,
and continue to lose out to the foreign competition. Its that simple,
observes award-winning automotive historian Tom Bonsall. As an example of the
direction he sees domestic automakers heading, Bonsall cites the British car
industry. After the war, the British Motor Corporation (BMC) held nearly 60%
of the U.K. market. Today all thats left is the tiny MG Rover Group, a
company BMW had to pay investors to take off its hands. It took the British
30 to 40 years to kill that company, says Bonsall, but they moved
inexorably toward that by mismanaging every brand they had acquired by taking
away their autonomy. An example: Within weeks of taking over Jaguar, BMC
executives renamed Jaguars Coventry plant Large Car Plant No. 3,
thereby minimizing the facilities perceivedand actualstatus and
independence. It was a move similar to Fords imposition of its Trustmark,
wherein the Ford Motor Company script loomed large over the logo of each division,
from Ford to Aston Martin.
Look how badly defined Mercury is after 64 years, Bonsall, or
how Lincoln has fallen from grace. Neither, he believes, is contributing
what they could to Fords bottom line because there is no one inside Ford
at a sufficiently high level whose career depends upon the success of Mercury
or Lincoln. Frankly, he says, there is no one who eats, lives,
and breathes either brand. Decisions are based on what is best for the
corporation, he feels, not understanding that whats best for the
divisions is what is best for the corporation. It is a situation that
isnt helped by Fords current management structure, the British
Mafia, which doesnt understand the American market on an intuitive
level.
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The Ford situation is similar, he says, to the culture clash within Chrysler.
It has not helped Chrysler to be occupied by a German company and reduced
to a German culture, says Bonsall, who maintains it takes a visceral understanding
of the American market and the American buyer to be successful here. If
you have an MBA from Harvard, he remarks, you could probably run
as good an aluminum siding company as anyone else because its a commodity.
But when you are dealing with automobiles, you are dealing in things that are
not easy to quantify. For a lot of people, it is a product that tells the world
who they are. And what they are, he insists, is Americans.
The current appetite for foreign cars comes from Detroits past
mistakes, Bonsall contends. Had Cadillac and Lincoln challenged
Mercedes when it introduced the S-Class in the 1970s it could not have established
an ultra-luxury segment on top of them. At the time, Ford and GM were
still in the drivers seat in North America, and could have stopped the
Germans from taking the high ground by building better Lincolns and Cadillacs.
Plus, Detroit could have stopped the Japanese from gaining market share by building
good entry-level vehicleseven if they lost money on them. However, it
was easier to concede the market, ask for voluntary quotas that
forced the Japanese upmarket, keep costs in line, and play to the financial
community. Now, whenever you think of luxury vehicles you think of Mercedes,
Bonsall says, and everyday vehicles are Hondas and Toyotas.
He continues: I am absolutely convinced the fatal decision was [former
GM CEO] Roger Smiths elimination of divisional autonomy. By the time the
merchandisers came into GM in the 1990s, there really was no difference
between a Chevy and a Buick. Bonsall regards the adoption of the NOVA
project (for Nova, Omega, Ventura, and Apollo the compact cars for Chevrolet,
Oldsmobile, Pontiac and Buick, respectively) as a seminal moment in the decline
of GM that paved the way for Smith. The whole reason for that project
was to use Chevys excess Nova capacity by giving each division a badge-engineered
Nova of their own, he says. When they didnt immediately crash
to the ground and die, they were tempted to do it again.
Decisions like these were common at Ford and Chrysler, where strong divisions
never existed and there was little to choose between a Ford and a Mercury, or
a Dodge and a Plymouth. But GMs level of divisional autonomy had given
it 60% of the American market by tying a persons career path to doing
great things for their division. And it truly was their division.
If Pontiac went down the tubes, you were going to get blamedeven
if you werent the top guy, says Bonsall. But replacing unique powertrains,
body styles, and components with corporate pieces, and encouraging every division
to compete in every market eliminated any loyalty an employee had to the brand.
At that point, you were just a freelance operative loyal to General Motors,
an entity so vast and amorphous that its like being loyal to nothing,
he remarks. Also, the companys loyalty to its employees diminished over
time as they became as interchangeable as the cars. If your people are
worth their salt, Bonsall says, you cant just cut some of
them loose without it having a serious impact on product development unless
they were just dead wood. And what decent engineer, product planner, or manager
is going to want to work for you if there is no stability in their job?
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How is it possible to sell nearly 400,000 Oldsmobiles a year and lose
money in a corporate structure where there is virtually no divisional overhead?
asks Bonsall. They should have been making the same money on an Olds as
they were on a Buick or Pontiac. But GM was no longer able to sustain
three nearly indistinct brands in the medium-priced market, and gave the weakened
Oldsmobile the axe.
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Bonsall admits there are overhead and other costs associated with a strong
semi-autonomous divisional structure, but there also are a number of benefits.
A cultural framework is established wherein employees have to benefit the organization
in order to do what is best for themselves. An intuitive and historically based
understanding of the brand is established and nurtured, and the pressure to
build a vehicle for every segment diminishes. Overcapacity is held in check
because model mix and production decisions carry consequences. Plus, managers,
engineers and designers are encouraged to take risks. As Bonsall sees it, The
cars that never get built never show up on the books. Which makes it impossible,
in an accounting sense, to compare the cost of a semi-autonomous divisional
structure with the alleged savings that come from component and platform sharing.
And so the domestic industry continues down the finance-driven, corporation-centric
road. Which brings to mind another quote from George Santayana: Fanaticism
consists of redoubling your efforts when you have forgotten your aim.
Alfred Sloan got it right when he established semi-autonomous divisions within
GM. When he started, Fordbuoyed by the success of the Model Theld
60% of the young U.S. market, while GM controlled 18%. At the outbreak of World
War II twenty years later, the numbers were reversed. Despite extensive sharing
of common components and assembly plants, the unique divisional cultures created
vehicles that were distinctive in the minds of the buying public.