Nowadays, vehicle manufacturers use the term, with remarkable uniformity, product
offensive to describe their efforts to bring products to the market that
will, they apparently believe, knock their competitors out of the way. Nissan,
certainly, is in the avant-garde of this campaign, rolling out radically revised
(Nissan Quest minivan) or all-new (Infiniti FX45 crossover SUV) vehicles. Not
only is Nissan developing products that are almost polarizing in appearance,
but the company isalmost audaciouslymanufacturing four new vehicles
in a plant in Canton, Mississippi. A new plant. A plant that was expanded before
its original footprint was in place. And there is another vehicle going into
production in Canton before the year is out. So the Canton start-of-production
situation looks like this:
• May 27, 2003:
• August 14, 2003:
• September 21, 2003:
• January 20, 2004:
• June 2004:
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Quest minivan
Nissan Pathfinder Armada SUV
Nissan Titan pickup
Infiniti QX56 SUV
Nissan Altima
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It is the penultimatethe QX56 SUVthats of interest here.
Consider: Infiniti is to Nissan as Lexus is to Toyota. Toyota Motor Manufacturing-Canada
began producing the first North American Lexus, the RX330 in its seven-time
quality award winning (four gold) Cambridge, Ontario, plant in September 2003.
That plant has been in operation since 1988. And the RX330 was being built in
the Toyota Kyushu, Japan, plant since February 2003. In other words, Lexus started
building an SUV in a well-established plant after the production had commenced
at the mother plant in Japan. Nissan? Look at the time line. As
the QX56 shares a frame with the Pathfinder Armada and the Titan pickup (the
F-Alpha platform), as well as a powertrain (albeit modified for the Infiniti),
one could argue that the experience goes way back to August 2003.
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One indicator of the quality of the QX56 can be determined by looking at the
tight gap between the front fascia and the headlamp and hood: the gap is just
6 mm, which is a fraction of that which is often the case with body-on-frame
vehicles. Here, the fascia is attached to the body, not the frame.
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The point is: These guys are nothing if not audacious.
Infiniti TLC. The day after QX56 production commenced, Dave Boyer, vice president-Manufacturing
at the Canton facility said that all things were go. He said that
there are special checks in the system to assure quality from stamping
through trim and chassis. Theyre employing additional body protection,
especially in trim and final assembly (Boyer: The number-one problem in
assembling vehicles are the chips, scratches, dents, and dings that can occur).
They are running the QX56s on a 15-mile drive to simulate a variety of demanding
conditions. And they are putting additional protection on the vehicles prior
to shipping. How are they pulling not only this off, but the build of the other
products, as well? One of the keys is good planning, Boyer answered,
pointing out that there was extensive training of plant personnel. Some people
were trained in Canton. Others at the Smyrna, Tennessee, Nissan plant (a perennial
productivity leader in the benchmark The Harbour Report). And othersmaintenance
personnel, in particularwere trained in Japan.
The Infiniti side of the house must have nothing but confidence in the people
in Canton. The day after the start of production, Mark Igo, vice president and
general manager, Infiniti Div., said that hes confident that there will
be better response and sales for the SUV than theyve predicted.
They are slated to build 60,000 SUVs in the Canton plant, of which 15,000 will
be the QX56 (theyre running the vehicles in mixed lots, not batches, according
to Boyer). Igo suggested that he may have to have Boyer and his people provide
them with more QX56s than planned for. (Boyer: We can go to overtime and
give Mark more if required.)
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How It's Done
In a Nissan development program there are three key people:
- Chief product specialist
- Chief vehicle engineer
- Program director
In effect, the first one figures out what needs to be done, through competitive
benchmarking and other research. The second, the chief vehicle engineer, figures
out how that can be done. And the third holds the purse strings and determines
what will be done, based on cost and profitability assessments.
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A Full Package. So what is the QX56? A powerful*, large SUV** thats meant
to compete with the likes of the Lincoln Navigator, Cadillac Escalade, Lexus
GX470, and Range Rover. Its a vehicle that sits seven if the standard
second-row captains chairs are selected or eight if its a bench (the bench
is a no-cost option). The H-point of the third row of seats is 70-mm above that
of the second row so the third-row passengers have a stadium seating
effect. Not only do the second and third rows fold flat, but so does the passengers
seatin the unlikely event that someone needs to carry, say, a 10-ft ladder
(as the median household income for the target buyer of the QX56 is >$350K
per year, this vehicle probably wont be spending a whole lot of time in
the parking lot of the nearby Lowes). Luxurious touches include a navi
system; Bose audio system; rear proximity sensors; auto-leveling rear suspension;
rear power-operated lift gate; power-adjustable pedals; five-speed automatic
transmission; leather-seating surfaces; real wood trim on the capacious center
console cover and steering wheel. . . . Its a vehicle with a starting
price of $47,400 for the RWD version and $50,400 for the AWD version. (Nissan
is good at continuous improvement, Boyer noted. For a price point like
that, theyd better be.)
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The QX56 is being produced at the $1.43-billion, 3.5-million ft2 assembly plant
in Canton, Mississippi. Note the extensive use of vehicle protection materials.
This is the fourth launch in the new plant since May 2003, and it is the first
Infiniti produced in North America. In addition to specially trained Infiniti
quality personnel, the QX56 gets additional processing, such as a double application
of clear coat paint and a 15-mile test drive.
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Although there is sharing with the Titan full-sized pickup truck of the basic
platform, thats only about the front 2/3 of the boxed frame (17 Hz stiffness),
according to Larry Dominique, chief product specialist for the vehicle. The
QX56 has a double-wishbone independent rear suspension, more in keeping with
a plush ride (although it should be noted that the suspension is tuned so that
you can feel bumps on the road; this isnt like driving a living room couch).
And while the basic V8 engine is the same as the Titans, the difference
here is primarily in engine mapping and the requirement for the use of premium
fuel, which contribute to a horsepower boost of 10-hp. All models are capable
of towing up to 8,900 lb.
The all-mode all-wheel-drive system features an infinitely variable torque
split; torque needs are constantly monitored. When starting out, the power is
50:50. When cruising along, all of the power is sent to the rear wheels. But
in cases where theres a need for dealing with slippery conditions, the
Active Brake Limited Slip system is brought into play so that torque is applied
to the wheelsor wheelwith traction. Speed-sensitive power-assisted
rack and pinion steering helps the driver maneuver the QX56 such that it doesnt
feel as though an ocean liner is being piloted.
It has all of the amenities. Going forward, the real issue will be that of
quality. Everyone that we talked to on the Infiniti team seems confident that
this will not be a problem.
* It has an all-aluminum 5.6-liter, DOHC V8 that produces 315-hp @ 4,900 rpm
and 390- lb-ft of torque @ 3,600 rpm
** Wheelbase: 123.2 in.largest in class
Length: 206.9 in.
Width: 78.8 in.
Height 77.8/78.7 in. (RWD/AWD)
18-in. chrome wheels and tires (largest stock tire in segment)